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The Bono Social is the discount applied to a bill for electricity consumption. It is regulated by the Government with the aim of protecting the most vulnerable households. In 2017, Royal Decree 897/2017 came into force, changing the requirements that had to be met to apply for the Bono Social.
If you want to benefit from the Bono Social you must have included in your electricity contract a PVPC tariff, with or without time discrimination, and a power that is less than or equal to 10 kilowatts in your home. You must also be the holder of the electricity contract; if you are not the holder, you can request a change of contract holder with Endesa.
Knowing how much discount you can have applied to your electricity bill thanks to the Bono Social will depend on the situation in which you find yourself as a vulnerable customer. Below we explain these situations in detail.
Social water voucher
The Government has extended the subsidies of the bono social to protect vulnerable consumers. These measures will be in force until March 31, 2022, when wholesale market prices are expected to be lowered:
You can apply for the bono social de luz with Endesa through the Group’s Reference Reseller, Energía XXI. To do so, you must complete the PDF application form and send it along with all the necessary documentation to the following e-mail address: [email protected] or to any of the offices of Energía XXI.
You can also download the mobile application «Energía XXI Bono Social» to apply for or renew the discount. If you choose this option, you will have to provide the personal data of the contract holder and the members of the family unit, data of the supply point and photographs of all the necessary documentation.
All users who need to renew the social voucher with Endesa must send a new application and provide all the documentation to justify that they still meet the conditions of vulnerable consumers.
To check the status of your application, in addition to your DNI/NIF, you only need to know the CUPS of the electricity contract for which you have applied for the Bono Social. The CUPS can be found on your electricity bill, in the «Contract details» section, at the bottom of the right-hand column, as shown in the image below.
In this case, after reviewing your application, it has been verified that you do not meet the necessary requirements to be a beneficiary of the Bono Social, you have not submitted the necessary or required documentation, the application has been submitted after the deadline or it has been impossible to perform the calculation. The reasons for the denial will be detailed in writing and you will receive a letter with the relevant information.
Endesa’s social voucher is a financial aid from the state as a discount on the electricity bill, with which to be able to pay the electricity supply and intended for all those consumers at risk of energy poverty.
Endesa’s social bonus is a financial aid provided by the government to the most economically disadvantaged users and groups, so that they can afford to pay their electricity bills. This aid translates into a discount of between 25% and 40%, depending on the user’s degree of vulnerability.
Temporary ban on supply cuts To mitigate the effect of the rise in electricity prices, the Government has approved a ban on electricity and gas supply cuts to vulnerable consumers until April 2022.
Not just any Endesa customer can obtain the social bonus, as the consumer must meet a series of conditions to be able to apply for the Endesa social bonus. The user must meet the following requirements, which are measured according to the economic level and the family and personal situation of the applicant.
